Returns and Refund Policy
Returns, Refunds & Warranty Policy
West Wales Marine Ltd is committed to providing professional sales, servicing and aftersales support for marine customers. As an authorised Yamaha Marine dealer, we place particular importance on correct engine identification, servicing, maintenance records, genuine parts, diagnostics and warranty procedures.
This policy explains how we deal with returns, refunds, parts, outboard engines, warranty enquiries and workshop investigations. Nothing in this policy affects a customer's statutory rights under UK consumer law.
Yamaha, Mercury and Selva Outboards
West Wales Marine is an authorised Marine dealer and provides sales, servicing, diagnostics, repairs and warranty support for the above brands of outboard engines.
Yamaha currently provides warranty cover on eligible UK outboards of 5 years for leisure & Mercury is 7 years. For commercial engines: 2 years or 1,000 hours, whichever occurs first, subject to applicable terms and conditions. Warranty repairs are carried out in accordance with the brands procedures using appropriate genuine parts and service information.
Where the engine is presented to West Wales Marine with a suspected warranty issue, we may require the following information:
路聽聽聽聽聽聽聽聽 Engine model and serial number
路聽聽聽聽聽聽聽聽 Date of purchase and/or commissioning
路聽聽聽聽聽聽聽聽 Current engine hours
路聽聽聽聽聽聽聽聽 Service and maintenance history
路聽聽聽聽聽聽聽聽 Details of when the fault first occurred
路聽聽聽聽聽聽聽聽 Description of operating conditions when the fault occurred
路聽聽聽聽聽聽聽聽 Photographs or video where relevant
路聽聽聽聽聽聽聽聽 Diagnostic information and fault codes
路聽聽聽聽聽聽聽聽 Details of any previous repairs, alterations or modifications
Where appropriate, the engine will be inspected and diagnostic testing undertaken before a warranty claim is submitted to the manufacturer.
A warranty claim is subject to the brands approval and the applicable warranty terms. Diagnosis of a fault does not in itself confirm that the repair will be covered under warranty.
Servicing & Maintenance Records
Correct maintenance is important for reliability, performance and warranty support.
West Wales Marine recommends that customers retain service invoices, engine service records, engine serial-number information, details of engine hours at each service, and records of maintenance and repairs.
Where servicing is carried out by West Wales Marine, the engine will be serviced in accordance with the relevant Yamaha maintenance schedule and our workshop procedures.
Genuine Yamaha Parts & Yamalube
Where required for Yamaha warranty and servicing purposes, West Wales Marine uses Genuine Yamaha Parts and appropriate Yamaha/Yamalube products.
Correct identification of the engine is essential when supplying parts. Customers may therefore be asked to provide the full Yamaha engine serial number before parts are ordered.
This helps us identify the correct model, production information and compatible components.
Parts Returns
Normal stocked service items may be accepted for return where applicable, subject to the conditions in this policy.
Examples may include:
路聽聽聽聽聽聽聽聽 Spark plugs
路聽聽聽聽聽聽聽聽 Impellers
路聽聽聽聽聽聽聽聽 Oil filters
路聽聽聽聽聽聽聽聽 Fuel filters
路聽聽聽聽聽聽聽聽 Anodes
路聽聽聽聽聽聽聽聽 Timing belts
路聽聽聽聽聽聽聽聽 Service kits
路聽聽聽聽聽聽聽聽 Common gaskets
路聽聽聽聽聽聽聽聽 Lubricants and maintenance products
Parts should be returned unused, unfitted and, where reasonably possible, in their original packaging.
Parts that have been fitted, contaminated, damaged or altered may not be suitable for resale and may not be accepted as a change-of-mind return.
Yamaha Special-Order Parts
Many Yamaha components are ordered specifically against an engine model or serial number.
Special-order items can include components such as:
路聽聽聽聽聽聽聽聽 Cowling components
路聽聽聽聽聽聽聽聽 Gearcase components
路聽聽聽聽聽聽聽聽 Driveshafts
路聽聽聽聽聽聽聽聽 Carburettors
路聽聽聽聽聽聽聽聽 Fuel-system components
路聽聽聽聽聽聽聽聽 Electrical and electronic components
路聽聽聽聽聽聽聽聽 Engine control components
路聽聽聽聽聽聽聽聽 Model-specific brackets and assemblies
Where a component has been specifically procured for a customer's engine, return eligibility will depend on the circumstances of the sale and applicable consumer law.
We strongly recommend supplying the Yamaha engine serial number before ordering any model-specific component.
Yamaha Electrical & Electronic Components
Electronic components may require particular care because once installed, connected, programmed or commissioned they may no longer be suitable for resale.
Where an electrical or electronic part is suspected to be faulty, customers should contact West Wales Marine before removing, replacing or returning the component.
We may require diagnostic testing to determine whether the issue is caused by:
路聽聽聽聽聽聽聽聽 The component itself
路聽聽聽聽聽聽聽聽 Wiring or connections
路聽聽聽聽聽聽聽聽 Battery condition
路聽聽聽聽聽聽聽聽 Charging-system faults
路聽聽聽聽聽聽聽聽 Installation
路聽聽聽聽聽聽聽聽 Programming or configuration
路聽聽聽聽聽聽聽聽 Another component within the system
Yamaha Warranty Diagnosis
Warranty diagnosis may involve mechanical inspection, Yamaha diagnostic equipment, engine-history checks, fault-code analysis and other technical investigations.
Where the investigation confirms an eligible Yamaha warranty defect, West Wales Marine will follow the appropriate Yamaha warranty procedure.
Where testing establishes that the issue is not covered by warranty, we will explain our findings and obtain the customer's agreement before carrying out chargeable repairs.
Examples of circumstances that may fall outside a manufacturer's warranty can include normal wear and tear, accidental damage, misuse, inadequate maintenance, contamination, corrosion, incorrect installation or unauthorised modification, depending on the circumstances and Yamaha's applicable terms.
A manufacturer's warranty is additional to, and does not replace, a customer's statutory rights.
Yamaha Engines Purchased Elsewhere
Customers with Yamaha engines purchased from another dealer are welcome to contact West Wales Marine for servicing, diagnostics and technical assistance.
Where a valid Yamaha warranty applies, we will follow the appropriate Yamaha warranty procedures and establish the engine's warranty and service information where required.
Engine Modifications
Customers should speak to West Wales Marine before making significant modifications to an engine, its control system, electrical system, fuel system or installation.
Where a modification has caused or contributed to a failure, this may affect the manufacturer's responsibility for that particular failure.
Examples include modifications to:
路聽聽聽聽聽聽聽聽 ECU or engine-management systems
路聽聽聽聽聽聽聽聽 Wiring
路聽聽聽聽聽聽聽聽 Fuel systems
路聽聽聽聽聽聽聽聽 Control systems
路聽聽聽聽聽聽聽聽 Cooling systems
路聽聽聽聽聽聽聽聽 Engine mounting or installation
路聽聽聽聽聽聽聽聽 Drivetrain or propeller arrangements
Warranty decisions remain subject to the manufacturer's applicable warranty terms.
Faulty Goods & Statutory Rights
Consumer goods supplied by West Wales Marine must meet the requirements of UK consumer law, including being of satisfactory quality, fit for purpose and as described. These statutory rights cannot be removed by a manufacturer's warranty or by this policy.
Where a consumer item is faulty, customers may have rights to a refund, repair or replacement depending on the circumstances and the length of time since purchase.
The statutory short-term right to reject faulty goods is generally 30 days.
Online, Telephone & Distance Sales
For eligible goods purchased online, by telephone or otherwise at distance, consumers generally have 14 days from receiving the goods to notify us that they wish to cancel, followed by a further 14 days to return them.
Returned goods should be handled only as much as would reasonably be necessary to inspect them as they might be inspected in a shop.
Where required by law, refunds will include the standard outbound delivery charge. Additional costs for premium delivery services are not normally refundable beyond the standard-delivery amount.
Purchases Made at Our Premises
For items purchased in person, West Wales Marine is not legally required to accept a return simply because a customer has changed their mind.
However, we will always try to deal with reasonable requests fairly.
This does not affect statutory rights where an item is faulty, not as described or not fit for purpose.
Sale & Clearance Items
Goods purchased in a sale or promotion have the same statutory rights as goods purchased at full price.
Where an item has been reduced because of a clearly disclosed defect or condition, the customer cannot normally rely on that particular disclosed issue as a reason for rejecting the goods.
Boats, RIBs & Rigged Packages
New boats and RIBs may include several separately warranted components, for example:
路聽聽聽聽聽聽聽聽 Hull
路聽聽聽聽聽聽聽聽 Tubes
路聽聽聽聽聽聽聽聽 Yamaha outboard
路聽聽聽聽聽聽聽聽 Controls and instrumentation
路聽聽聽聽聽聽聽聽 Electronics
路聽聽聽聽聽聽聽聽 Batteries
路聽聽聽聽聽聽聽聽 Trailer
路聽聽聽聽聽聽聽聽 Accessories
Where an issue arises, West Wales Marine may need to inspect the complete installation before determining whether the issue relates to the boat manufacturer, Yamaha, another equipment manufacturer, installation, maintenance, accidental damage or normal wear.
Where West Wales Marine has supplied and rigged a Yamaha-powered package, we will coordinate the appropriate investigation wherever reasonably possible.
Pre-Owned Boats & Outboards
Pre-owned boats, outboards and equipment are assessed according to their age, condition, description, price and any defects disclosed before purchase.
Normal age-related wear and cosmetic deterioration will be taken into account.
Where goods are sold by West Wales Marine to a consumer, applicable statutory consumer rights continue to apply.
Workshop Repairs
Workshop services will be carried out with reasonable care and skill, as required by UK consumer law.
Where additional faults are discovered during servicing or repair, we will normally contact the customer before undertaking significant additional chargeable work.
Where practical, customers will be provided with an explanation of diagnostic findings and recommended repairs.
Warranty Parts
Parts replaced under a manufacturer's warranty may need to be retained, identified, photographed or returned to the manufacturer as part of the warranty claim procedure.
Customers should therefore not dispose of suspected defective components before speaking to West Wales Marine.
Making a Yamaha Warranty Enquiry
To help us deal with a Yamaha warranty or technical enquiry efficiently, please provide as much of the following information as possible:
路聽聽聽聽聽聽聽聽 Customer name and contact details
路聽聽聽聽聽聽聽聽 Yamaha engine model
路聽聽聽聽聽聽聽聽 Engine serial number
路聽聽聽聽聽聽聽聽 Boat details
路聽聽聽聽聽聽聽聽 Date of purchase
路聽聽聽聽聽聽聽聽 Engine hours
路聽聽聽聽聽聽聽聽 Service history
路聽聽聽聽聽聽聽聽 Description of the concern
路聽聽聽聽聽聽聽聽 When the issue began
路聽聽聽聽聽聽聽聽 Photographs or video if useful
路聽聽聽聽聽聽聽聽 Details of any previous work undertaken
Please contact us before transporting an outboard, boat or large component to our premises wherever possible.
BOATS
Warranty procedures apply